Refund Policy

Subscriptions

Refresh Kiwi Pro is a monthly subscription billed through Stripe unless stated otherwise at checkout. You can cancel at any time through the billing portal or by contacting us at info@refresh.kiwi.

Cancelling normally stops future renewals. You will usually keep access to paid features until the end of the billing period you have already paid for.

General refund position

Except where required by law, subscription payments are generally non-refundable once a billing period has started. This is because paid features may include immediate access to hosted publishing, edits, custom-domain setup, generated files, and third-party processing costs.

This does not affect any mandatory consumer rights that apply to you.

When we may issue a refund

• If you were charged after you had already cancelled and the charge was caused by our error.
• If there was a duplicate charge or clear billing mistake.
• If we are legally required to provide a refund.
• If we choose, at our discretion, to make an exception based on the circumstances.

Service dissatisfaction

AI-generated output can vary and may require review or edits. Dissatisfaction with generated output does not automatically entitle you to a refund, but we want the product to be useful. Contact us and we will consider whether support, edits, account credit, or another practical fix is appropriate.

How to request a refund

Email info@refresh.kiwi with the email address on your account, the date and amount of the charge, and a short explanation of the issue. We may need to verify your account or billing details through Stripe before responding.